Business equipment service technicians perform the operations needed to ensure that office equipment runs properly. This equipment includes multifunctional machines, photocopiers, personal computers, peripherals and cash registers. These specialists therefore service, maintain and repair equipment used by a great number of businesses, whether large or small.
These specialists have acquired the necessary skills to assemble and disassemble this kind of equipment. They can diagnose problems in electrical, analog and digital circuits, and even in mechanical systems.
By offering remote technical support, they provide after-sales service while advising and guiding users. When a problem arises, these specialists often go directly to their clients' offices to find the cause of the breakdown, and if necessary, they can also disassemble the device to replace the defective parts.
Technical service specialists are generally employed by repair shops or office-equipment manufacturers. Some of them may decide to start their own businesses.
Desirable Qualities and Skills
ability to learn theoretical concepts and technical skills
good eyesight and hearing
ability to work independently
initiative
sense of responsibility
concern for accuracy and a job well done
manual dexterity
good planning and organizational skills
Did you know?
Most business equipment service technicians work days. Given that many of them may have to respond to emergency calls in the evenings and on the weekends, however, they carry cellular phones or pagers so that they can be reached at all times.
Persons holding a Secondary School Diploma (SSD) or its recognized equivalent are not subject to any additional admission requirements. OR Persons who are at least 16 years of age on September 30 of the school year in which their vocational training is to begin must meet the following additional admission requirement: they must have Secondary IV credits in language of instruction, second language and mathematics, or have been granted recognition of equivalent learning. OR Persons who are at least 18 years of age must have the following functional prerequisites: they must pass a general development test (GDT) and have the specific prerequisites for the desired program (as stipulated in Schedule I of the Vocational Education Directives 2003-2004), or have been granted recognition of equivalent learning. OR Persons who have earned Secondary III credits in language of instruction, second language and mathematics in the programs of study established by the Minister must continue their general education courses concurrently with their vocational training in order to obtain the credits they are missing in the following areas: Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister.
